Terms of Use

Published 5 October 2026

Terms of Use · Cancellation & Refunds · Privacy Policy · Cookie Policy

These terms govern your use of WixSocial and purchases made through www.wixsocial.com. Read them together with the plan description, Cancellation & Refund Policy and Privacy Policy.

1. Who we are

WixSocial is operated by PRIZEDRAWPRO LTD, company number 17313303. Our contact address is 20 Wenlock Road, London N1 7GU, United Kingdom. Contact us at support@wixsocial.com.

2. Who can use WixSocial

Individuals and businesses may buy plans. You must be at least 18 and able to enter into a contract. If you act for an organisation, you must have authority to bind it. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession; describing an account as a business account does not remove rights that apply by law.

3. Your account

Provide accurate registration and billing information, verify your email and keep your login details secure. Tell us promptly about suspected unauthorised access. Use team access where available rather than sharing passwords. You are responsible for the access and instructions you authorise, but not for losses caused by our breach of duty. Creating an account does not itself purchase a subscription or start a free trial.

4. The service and your plan

WixSocial provides tools for preparing and organising social content, managing media and connected accounts, and using the publishing, reporting and AI features included in your chosen plan. The plan and checkout descriptions at purchase specify the included features, price and allowances. We do not offer free trials.

Channel availability and publishing depend on the relevant social network, account eligibility, permissions and valid connections. Connecting an account does not guarantee that every content format or reporting feature is available. You remain responsible for reviewing content and selecting the correct account, timezone and schedule. We do not guarantee followers, engagement, sales or uninterrupted third-party availability. This does not exclude our responsibility to provide the service as agreed and with reasonable care and skill.

Plan allowances are shared or scoped as described on the plan page. AI image generation uses the stated number of credits from the plan allowance. AI video generation is not included in the current plans. Additional usage or a paid upgrade requires your agreement; exceeding an allowance does not authorise us to charge an undisclosed overage fee.

5. Prices, payment and renewals

Prices are in pounds sterling (GBP). The total amount payable, billing interval and any applicable charges are shown before you place a paid order. A paid subscription begins when payment is confirmed and the subscription is accepted. We will provide confirmation of your order.

Where checkout expressly identifies a monthly recurring subscription, you authorise the payment provider to collect the stated payment each month until cancellation. A payment failure does not count as a successful renewal; access may be suspended after paid coverage ends. We will not treat failed payment as permission to impose an undisclosed fee.

You can stop future renewals by emailing support@wixsocial.com with the account email and a clear cancellation request. You may also use a cancellation control offered in Billing. Send the request before the next renewal is processed. If a renewal is taken after we received a timely cancellation, contact us so we can correct it. Deleting the app, disconnecting a social account or cancelling a checkout screen does not necessarily cancel an existing subscription.

We will give at least one month's advance notice of a proposed subscription price increase, with the new price and effective date. It will not affect a period already paid for, and you can cancel before the increase takes effect. We will not materially reduce paid features during a prepaid period without an appropriate remedy.

6. Cancellation and refunds

Our Cancellation & Refund Policy explains cancellation of renewals and statutory cooling-off rights. Outside rights required by law, we do not offer a voluntary money-back guarantee or refunds for unused subscription time or unused included credits. Nothing in these terms removes consumer rights relating to cancellation, faulty services, digital content or other mandatory remedies.

7. Your content, social accounts and AI

You retain your rights in content you provide. You give us permission to store, process, transmit and display it only as needed to provide the service you request, including sending it to selected social networks and AI providers when you use those features. This is not permission to use your private content in our advertising.

Only connect accounts you are authorised to manage and upload material you have the right to use. Respect privacy, intellectual property and the rules of each network. Do not use WixSocial for unlawful content, spam, impersonation, harassment, deceptive activity, malware, unauthorised access or attempts to evade a platform restriction.

AI output can be inaccurate, inappropriate or similar to other material. Review it before use, check necessary rights and do not rely on it as professional advice. Do not submit passwords, private access keys or sensitive personal information to AI prompts. We do not promise that AI output is unique or free of third-party rights.

8. Availability, suspension and ending access

We may maintain or update the service and may restrict access where reasonably necessary to address a security threat, unlawful activity, material misuse or unpaid charges. Where practicable, we will explain the reason and allow you to resolve it. Urgent action may be needed without advance notice. Contact support if you believe an action is mistaken.

Cancellation normally leaves access available until the end of the paid period, unless statutory cancellation or another lawful reason ends the contract earlier. Export content you need before closing an account. Account closure and deletion of personal information are separate from stopping billing; contact support about either. Retention is explained in the Privacy Policy.

9. Responsibility and remedies

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. Consumers retain all mandatory rights. Where we breach the contract, we are responsible for loss that was reasonably foreseeable when the contract was made. You should take reasonable steps to avoid preventable loss, but this does not remove our legal responsibilities.

For business customers only, subject to the preceding paragraph, we are not responsible for indirect or consequential loss, and our aggregate contractual liability arising from the service is limited to the fees paid or payable for it in the preceding 12 months. This business limitation does not apply to a consumer claim. Its application remains subject to applicable law.

10. Complaints, changes and governing law

Send complaints to support@wixsocial.com, describing the issue and the outcome you seek. We will investigate and respond. These terms are governed by the law of England and Wales. Consumers keep any mandatory protections and rights to bring proceedings in the courts available to them under applicable law, including their home UK jurisdiction. For business disputes, the courts of England and Wales have exclusive jurisdiction.

We may update these terms for future purchases or to reflect changes in law or the service. We will give reasonable notice of material changes affecting an ongoing subscription and an opportunity to cancel before an adverse change takes effect. Changes do not retrospectively remove accrued rights.