Published 5 October 2026
Terms of Use · Cancellation & Refunds · Privacy Policy · Cookie Policy
Who is responsible
PRIZEDRAWPRO LTD, company number 17313303, operates WixSocial. Our address is 20 Wenlock Road, London N1 7GU, United Kingdom. Contact support@wixsocial.com for privacy questions and rights requests.
We act as controller for account administration, billing, support and security information. Where an organisation uses WixSocial to process personal information in its own content or workspace on its instructions, that organisation may be the controller and we may act as its processor. Contact us to arrange the applicable data-processing terms before using WixSocial to process personal information on behalf of your organisation. If your organisation manages your workspace, it may control access to your content and account activity.
Information we handle
- Account information: name, username, email, password hash, timezone, verification status and plan information.
- Workspace information: teams, permissions, invitations, uploaded media, captions, drafts, schedules and publishing records.
- Connected-network information: account identifiers, profile details, authorisation tokens, permitted publishing information and available analytics returned by networks you connect.
- AI feature information: prompts, selected content, generated results, feature usage and credit records.
- Billing and support information: subscription and transaction references, payment status, correspondence and information you supply with a request.
- Technical information: IP addresses, browser/device information, session identifiers and security or application logs.
Information comes from you, authorised workspace users, connected platforms, payment providers and use of the service. Without required account and transaction information, we cannot provide the associated service. Do not upload personal data you are not authorised to share.
Why we use it
- To create your account, provide your selected features, process subscription payments and answer service requests: performance of our contract with you. For organisational contacts, our legitimate interest in administering the customer relationship may apply.
- To protect accounts, detect misuse, troubleshoot faults and maintain reliability: our legitimate interests in operating a safe and effective service, balanced against your rights.
- To keep required financial records, respond to lawful requests and meet other legal duties: compliance with legal obligations.
- For optional marketing or optional device storage requiring consent: your consent, which you can withdraw without affecting earlier lawful use.
We do not use this notice as consent to send marketing messages. Service emails, such as verification and billing notices, support the operation of your account.
Who receives information
Hosting, storage, email, security and technical service providers may process information needed to operate WixSocial. Payment providers such as Stripe or PayPal process payment information when you select them. Connected social networks receive content and instructions when you use their features. OpenAI and Google Gemini are used for configured AI features; the prompt, selected content and necessary context may be sent to the relevant provider when you request that feature.
Payment providers and social platforms also process information under their own privacy terms. Authorised team members may see information according to their workspace permissions. We may disclose information to professional advisers, authorities where required by law, or parties to a genuine business transfer subject to appropriate protection.
International processing
Some providers operate internationally and may process information outside the UK. Where UK transfer restrictions apply, a valid transfer mechanism and any required additional safeguards are necessary. Contact us for information about the locations and safeguards relevant to your use of WixSocial.
How long information is kept
Retention depends on the purpose of the record. Account and workspace information is needed while the associated service is provided. When you close an account or request deletion, we assess what can be deleted and what must be retained for legal obligations, unresolved billing, security investigations or legal claims. Financial records are retained for applicable statutory record-keeping periods. Support and security records are retained according to the continuing need to resolve requests, investigate incidents and establish or defend claims.
Backup copies may remain until the relevant backup is replaced or expires; deletion from the active service does not necessarily erase a backup immediately. A legal hold may require longer retention. Ask us about a particular record or deletion request. Removing content from WixSocial does not necessarily remove copies already published on a social network.
Your choices and rights
Depending on the circumstances, you can request access, correction, erasure, restriction, portability or object to processing, including processing based on legitimate interests. You can object to direct marketing at any time. Where we rely on consent, you may withdraw it. We may need proportionate identity checks before acting. We normally respond within one month; lawful extensions or exceptions may apply and will be explained.
You can revoke a network connection through that provider and ask us to remove associated information. Disconnecting a network does not itself cancel billing or delete historical records. Workspace-controlled information may require coordination with the organisation that controls it.
You can complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint, or another competent authority. Contacting us first may help resolve a concern, but is not required.
Security, children and changes
We use access controls and other measures intended to protect information, but no online system can be guaranteed completely secure. WixSocial accounts are intended for people aged 18 or over. Contact us if you believe a child has provided account information. We may update this notice and will draw material changes to your attention where appropriate. See our Cookie Policy for browser storage information.