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Frequently asked questions
Your questions answered.
Find practical details about plans, connected social profiles, publishing, AI tools, analytics, billing, and team workspaces.
AI toolsUsage and plan availability
WorkspaceTeams, access and billing
The payment options available for your purchase are shown at checkout. If you need help completing a payment, email support@wixsocial.com without including sensitive payment details.
Visit Plans & Pricing to compare the features and limits included in each plan. Check the billing period and total shown at checkout before confirming a purchase.
Check your account’s subscription and payment details for your plan, billing period and renewal information. If you need help locating a payment or understanding a charge, contact support@wixsocial.com.
Email support@wixsocial.com with your account email, payment reference and a description of the issue. Please do not include your card number or security code.
Use a unique password, keep your login details private and review who has access to your workspace. Never share passwords or login codes in support messages. Contact support@wixsocial.com if you notice activity you do not recognise.
Read the Privacy Policy for information about how WixSocial handles personal data. You can send privacy questions and requests to support@wixsocial.com.
Email support@wixsocial.com. Include your account email and a clear description of your question. For a publishing issue, include the affected post, social account and any error message. Never send passwords or login codes.
You can read the Privacy Policy and Terms of Use using the links in the footer of every page. For a question about either document, email support@wixsocial.com.